Kraken’s customer service is falling


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I have always tried to come to Kraken's defense, but it seems every single withdrawal and every single support ticket takes longer and longer for Kraken to handle.

I used to use CAVirtex until Kraken bought them out. CAVirtex tickets were handled in a matter of minutes….maybe an hour if they were busy. Compare that to Kraken who started out taking hours to reply to a ticket and now take days.

Withdrawal times with CAVirtex were usually 1 or 2 business days for funds to hit my bank account. Kraken started taking 3 days, then 4 days, then 5 days, and my current withdrawal was initiated on the morning of the 17th and still has NOT hit my bank account.

Kraken……..you guys are in danger of losing a client if you don't get your act together.

Current unanswered support ticket which was submitted at seven in the morning last Friday is 188385

submitted by /u/WellsHunter
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247 BTC

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