I recorded this call today regarding my personal Bitpay account that I've had for nearly two years.
Here is the most damning 15 seconds of the audio: https://vocaroo.com/i/s14Q2bTqR48H
She says in the recording, "There are a bulk of accounts from Bitpay that's just being closed by our compliance department without further information……..They are not letting us know specifically the reason. They are just going through and closing these accounts."
The bank name listed on the back of the Bitpay card is Metropolitan Commercial Bank, but First View Bank just seems to be the same bank going by two different names. Callers to both bank's numbers are greeted with the same message system.
For weeks I have found it virtually impossible to use my Bitpay card while traveling in the EU. Countless hours of my time were wasted in a big endless runaround that I posted about in December: https://www.reddit.com/r/Bitcoin/comments/a8elxy/bitpay_cards_blocked_in_european_union/
I gave up this week and attempted to remove the funds from the Bitpay card via an ACH transfer. The transfer was declined so I called the bank AGAIN today. I recorded the call due to odd behavior from bank employees on previous occasions. The volume on the bank's side of the conversation was so low that I had to hack up the audio pretty badly to make it intelligible, but if you listen closely it can all be heard. I removed most of the part where I was talking. The link below contains three minutes of the phone call. I was on hold 30 minutes to speak with the manager.
The short version is that the bank closed my account without warning me or stating a reason. They sent a $600 check to my home address in the USA while I'm traveling in Europe for six months.